Refund policy

Last Updated: August 14, 2026

At Ravelle Commerce, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms outlined below.

Return Period

You may request a return within 30 days of receiving your order.

To start a return, contact ravellecommerce@outlook.com within the applicable return period and include your order number.

Return Conditions

To be eligible for a return, the product must:

  • Be unused and in the same condition in which it was received.
  • Be in its original packaging, where applicable.
  • Include all accessories, manuals, and other materials originally included with the order.
  • Not show signs of damage, misuse, alteration, or excessive wear.

Ravelle Commerce reserves the right to refuse a return if the product does not meet these conditions.

How to Request a Return

  1. Contact ravellecommerce@outlook.com with your order number.
  2. Explain the reason for your return.
  3. Provide photographs or additional information if requested.
  4. Wait for our customer service team to provide return instructions.
  5. Send the product according to the instructions provided.
  6. Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Please do not send a product back without contacting Ravelle Commerce first.

Refund Processing

Once your return has been received and approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for Ravelle Commerce to process an approved refund. Your bank or payment provider may require additional time before the refunded amount appears in your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact ravellecommerce@outlook.com as soon as possible.

Please include your order number and clear photographs of the product and packaging. We will review the situation and determine the appropriate resolution.

Non-Refundable Items

Unless otherwise required by applicable law, certain products may not be eligible for return or refund, including:

  • Used or damaged products.
  • Products that have been altered after delivery.
  • Products missing required components or original packaging.
  • Personalized or customized products, where applicable.
  • Gift cards, where applicable.
  • Final-sale or clearance products when clearly identified as non-returnable.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for the cost of return shipping.

Original shipping charges may also be non-refundable unless otherwise required by law.

Contact

For questions regarding returns or refunds:

Ravelle Commerce
Email: ravellecommerce@outlook.com