Shipping policy
Last Updated: August 14, 2026
At Ravelle Commerce, we work to process and ship orders as efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delivery issues.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays may begin processing on the following business day.
Processing times may occasionally be longer during periods of high order volume, promotions, holidays, or circumstances outside our reasonable control.
Shipping Methods
Available shipping methods and applicable shipping costs will be displayed during checkout based on your delivery address and the products included in your order.
Available carriers and services may vary depending on the destination.
Estimated Delivery Times
Estimated delivery times will be displayed during checkout or communicated in your shipping confirmation email.
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Customs processing
- Weather conditions
- Holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- Other circumstances outside our reasonable control
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
If you have questions regarding your tracking information, contact ravellecommerce@outlook.com and include your order number.
International Shipping
Where international shipping is available, orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer.
Customs processing times vary by country and are outside the control of Ravelle Commerce.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you discover that your shipping information is incorrect, contact ravellecommerce@outlook.com as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, contact ravellecommerce@outlook.com with your order number.
We will review the available tracking information and assist you with the next appropriate steps.
Lost or Missing Packages
If tracking indicates that your package was delivered but you cannot locate it, please first check:
- Your mailbox or designated delivery area.
- Around your property.
- With household members or neighbors.
- With the applicable shipping carrier.
If the package remains missing, contact ravellecommerce@outlook.com so we can assist.
Damaged Packages
If your order arrives damaged, contact ravellecommerce@outlook.com as soon as possible.
Please provide your order number and photographs of the package and damaged product so we can investigate the issue.
Address and Delivery Restrictions
Ravelle Commerce is not responsible for delays or delivery problems caused by incorrect, incomplete, or undeliverable addresses supplied by the customer.
Additional shipping charges may apply if a package needs to be reshipped due to incorrect information provided during checkout.
Contact Us
For questions regarding shipping or delivery:
Ravelle Commerce
Email: ravellecommerce@outlook.com